According to a study carried out by Fevad in February 2021, 89% of e-tailers consider eco-responsibility to be a priority. They, therefore, wish to meet…
In all sectors of activity, competition is fierce. The economic crisis that small, medium and large companies are facing does not really help matters. They…
Today, online sales represent 19,6% of retail sales worldwide. Accessible to all players, the number of websites is exploding and entry points are multiplying with…
As the name suggests, customer acquisition is the act of acquiring customers. But what exactly goes into creating a successful customer acquisition model? A solid…
For several years now, digitalization has been meeting the growing needs of large companies that want to become more efficient and meet the expectations of…
Customer satisfaction is essential to the long-term survival of a company. However, a major part of this satisfaction comes down to logistics: the company’s ability…
The fourth industrial revolution has given rise to many online businesses. Today, sales methods have undergone a major metamorphosis. You no longer have to travel…
Today, the vast majority of us buy on marketplaces. This represents millions of visitors every day. Marketplaces, such as Amazon, Rakuten, and CDiscount are a…
Are customer relations jobs doomed to disappear in favor of chatbots? This would imply a complete overhaul of the sector and forced retraining of thousands…
Still relatively little practiced by brands in Europe, the delegation of its e-commerce activity to a specialized service provider is nevertheless a solution widely adopted…