According to a study carried out by Fevad in February 2021, 89% of e-tailers consider eco-responsibility to be a priority. They, therefore, wish to meet…
Are customer relations jobs doomed to disappear in favor of chatbots? This would imply a complete overhaul of the sector and forced retraining of thousands…
112 billion was generated in 2020 an increase of 8.5% over one year. The COVID-19 context has been a development factor for the e-commerce sector.…
The number of online shops has increased in recent years. The Covid-19 pandemic has led many brands and physical outlets to move into e-commerce. According…
The health crisis has changed consumer behavior. A growing number of users are now doing their shopping or purchasing online. As a result, e-retailers have…
According to Fevad, in 2019 E-commerce represented only 9.8% of retail trade, compared to 13.4% in 2020. The Covid crisis has certainly reinforced our use…
Here are the advantages of AI. In this new era of Big Data, several Artificial Intelligence technologies allow us to respond more precisely to customer…
For their second year of partnership, KPMG and FEVAD are publishing a study. On the impact of artificial intelligence in e-commerce. The two institutes have…
In increasingly competitive markets, companies must adapt and offer an optimal service to meet customer expectations. To constantly improve their service, several tools are at…
There are different technologies of artificial intelligence. Used correctly, they can be a real lever for optimizing your e-commerce activity. The technologies of artificial intelligence…